Neutral Posture is an international company with numerous award-winning patented products. With facilities in both Texas and Ontario, Canada, Neutral Posture has become a highly imitated and respected leader in adjustable office and industrial seating products of all kinds. As the only certified Women's Business Enterprise in seating, Neutral Posture has rewritten the rules of quality, customer service and value with the most exceptional product offering in the furniture industry. From ergonomic niche products to state-of-the-art mid-market products, Neutral Posture is the new corporate seating standard for ergonomic-conscious employers and organizations throughout North America.
All merchandise returns must be pre-approved by the factory and sent freight prepaid. Contact the Customer Service Department at Better Office to receive a Return Merchandise Authorization(RMA) number for any return. RMAs are valid for thirty(30) days and any returned merchandise without a RMA number will be refused.
No deductions from any Neutral Posture invoices can be made for return merchandise until it is approved by the factory. No deductions will be honored until returned goods are processed through our Quality Control Audit.
All returns for canceled orders must be pre-approved by the factory and sent freight prepaid. No returns will be authorized unless our inventory allows it, the parts are in good reusable condition, and it was sold within the last three(3) months. Authorized returns will be charged a 30% restocking fee, by agreement, to cover handling, inspection, stocking and repackaging.
Please see Better Office's shipping and return policy pages for more information.
Lifetime Single Shift Warranty
Neutral Posture, Inc.(NP) warrants all Neutral Posture® Seating and N·hancements® Accessories to be free from defects in workmanship and materials under normal use for the product's lifetime. Normal use is defined as wear which occurs in an office environment during the course of a normal single-shift usage workday(8 hours/per day/5 days per week).
This lifetime warranty shall be for all lines and components except as noted: chair controls, arms and plastic components are warranted for ten(10) years. Fabric is warrantied for three(3) years. The fabric warranty does not include leather, Ultraleather™, NovaSuede®, UltraSuede®, Finesse® or COM and COL. The Inflatable Lumbar is covered for five(5) years.
NP's warranty obligation is limited to the replacement or repair, at NP's option, of defective products which have been reported by the original purchaser to be defective in workmanship or material and which are found to be so by NP upon inspection. Defective products shall be returned at the discretion of the factory, and all returns must be authorized in advance. NP will assume no responsibility for any labor charges unless agreed to in writing by NP's Corporate Office.
Freight for products and parts covered under warranty will be covered for the forty-eight(48) contiguous states with the method of shipping at Neutral Posture's discretion.
The user shall be responsible for all maintenance service, which includes: lubricating and cleaning of the product, assembly, adjustment and performing operation checks.
NP will have no warranty obligation if the product is subjected to abuse, alteration, misuse, negligence or accident or if the user fails to perform the maintenance service referred to above.
The warranty printed above is the only warranty applicable to these products. All other warranties expressed or limited, including but not limited to the implied warranties of merchantability and fitness for a particular purpose are disclaimed.
Continuous-shift/Intensive-use Warranty
Certain Neutral Posture seating models come standard with the benefits of the following continuous-shift warranty such as the N·dure™ Series and the Big & Tall Series. Other Neutral Posture products may be warranted for continuous-shift use through the purchase of the continuous-shift warranty. The continuous-shift warranty covers all components of the chair for a period of five(5) years from the date of purchase except for upholstery and Inflatable Lumbar. Only upholstery with a double rub rating of over 1M is warranted for the complete 5-year period. Neutral Posture products not subject to the terms of our continuous-shift warranty, but used in such an environment(exceeding 8 hours per day/5 days per week), are to be free from defects in workmanship and materials for a period of two(2) years. Neutral Posture shall have no warranty obligation if the product is subjected to abuse, alteration, misuse, negligence
or accident. All other terms and conditions of our lifetime single shift warranty apply.
Please see Better Office's warranty page for more information.
